# HelpCenter.chat

> Free live chat for your website. HelpCenter.chat gives small teams a website messenger and a shared inbox, free with 2 team seats and 100 new conversations per monthly usage period, no credit card and no expiring trial. Orelvi, an optional paid AI assistant, answers visitors from published, public HelpCenter.io help-center articles, includes references, and hands over to your team when it cannot help. Built by the HelpCenter.io team.

Prices are USD per workspace per month, before applicable taxes. The pricing page is the source of truth: https://helpcenter.chat/pricing

## Product

- [Home](https://helpcenter.chat/): free human live chat with a website messenger and shared inbox.
- [Features](https://helpcenter.chat/features): messenger with workspace branding, live replies and file attachments, shared inbox with assignments, private notes and saved replies, contacts, automations, working hours, reports, and optional search of connected, published HelpCenter.io articles.
- [Shared inbox](https://helpcenter.chat/inbox): one inbox for customer conversations with saved views, assignments, private notes, saved replies, and keyboard shortcuts.
- [Automations and proactive messaging](https://helpcenter.chat/automations): proactive, welcome, away, outbound, and banner messages with audience targeting.
- [Orelvi AI](https://helpcenter.chat/ai): optional AI that answers from your published, public HelpCenter.io articles with references and hands over to your team. Copilot drafts replies and summarizes conversations on request. Runs through Amazon Bedrock using EU inference profiles.
- [HelpCenter.io + HelpCenter.chat](https://helpcenter.chat/helpcenter-io): connect a HelpCenter.io help center so visitors can search its published, publicly accessible articles in the messenger. Private, restricted, and unpublished content is excluded.

## Pricing

- [Pricing](https://helpcenter.chat/pricing): Free $0 (2 team seats, 100 new conversations per monthly usage period). Orelvi AI plans: Start $29/month (200 AI credits, 2 chat seats, 1,000 new conversations), Grow $79/month (600 AI credits, 5 chat seats, 3,000 new conversations), Scale $199/month (1,500 AI credits, 10 chat seats, 10,000 new conversations). Bundles with HelpCenter.io save 20% on both product lines.

## Comparisons

- [Tidio alternative](https://helpcenter.chat/alternatives/tidio): HelpCenter.chat vs Tidio on free plans, conversation limits, seats, AI pricing and channels, including where Tidio is the better pick. Tidio figures quoted from tidio.com/pricing on 2026-10-04.
- [tawk.to alternative](https://helpcenter.chat/alternatives/tawk-to): HelpCenter.chat vs tawk.to on free seats, conversation limits, AI pricing, knowledge base and paid add-ons, including where tawk.to is the better pick. tawk.to figures quoted from tawk.to/add-ons, /products/live-chat and /why-free on 2026-10-06.

## Company and trust

- [About](https://helpcenter.chat/about): the team behind HelpCenter.io.
- [Security](https://helpcenter.chat/security): workspace access, hosting in Frankfurt on AWS, encrypted daily backups, and AI controls.
- [Privacy](https://helpcenter.chat/privacy)
- [Terms](https://helpcenter.chat/terms)

## Related

- [HelpCenter.io](https://helpcenter.io/): knowledge base and help center software from the same team.