Orelvi AI

A knowledge base chatbot that answers from your help center

Orelvi is an optional AI assistant that answers customers from your published HelpCenter.io articles, with references and a handoff to your team.

Short answer: a knowledge base chatbot answers customer questions from your own help articles instead of the open web. Orelvi does this inside the HelpCenter.chat messenger: it answers from published, public HelpCenter.io articles, includes references, and hands over to your team when it cannot help.

How Orelvi answers from your knowledge base

• Connect your HelpCenter.io account from your chat workspace and choose a help center you can access. You sign in and approve access through HelpCenter.io; your password is never shared with the chat app.
• Orelvi answers from published, public help-center articles. Private, restricted, and unpublished content is excluded from customer-facing chat knowledge.
• Answers include references, and Orelvi hands over to your team when it cannot help.
• Copilot can draft replies and summarize conversations when your team asks.

AI runs through Amazon Bedrock using EU inference profiles.

Useful answers. A clear handoff.

A knowledge base chatbot is only as good as the articles behind it, and some questions need a person. That is why human chat comes first in HelpCenter.chat and stays free within its plan limits, and why Orelvi is optional. Your team controls when the messenger uses AI.

AI can make mistakes. Your team reviews operator drafts and articles before sending or publishing them.

Get your help center ready for a chatbot

The same habits that help people find answers help a chatbot give them:

• Title each article with the question customers actually ask, in their words.
• Keep one topic per article, and put the answer in the first paragraph.
• Publish what customers need. Unpublished and private articles are not used for customer answers.
• Review handed-over conversations each week and turn repeat questions into new or clearer articles.

For a step-by-step guide, read how to write knowledge base articles on the HelpCenter.io blog, or see how chat and your help center fit together.

What a knowledge base chatbot costs here

Human chat is free: 2 team seats and 100 new conversations per monthly usage period, no credit card. Orelvi plans start at $29 a month per workspace with 200 AI credits, 2 chat seats, and 1,000 new conversations.

A delivered standard answer, requested reply draft, or summary uses one credit. Human messages, failed generations, internal retries, and handoffs use no credits. Bundles with HelpCenter.io save 20% on both product lines.

A bounded trial, without a card

Try up to 14 days and 20 standard AI credits, with a limit of 50 model calls or $0.50 of model spend, whichever comes first. The trial never converts automatically to a paid plan. Shared trial capacity is limited and generations may temporarily pause.

Human chat stays free within its plan limits. See credits and paid package pricing →