HelpCenter.chat
Support conversations deserve care.
The boundaries and operating safeguards in the current HelpCenter.chat release.
Workspace access
Team roles control access to customer records. Visitor credentials are scoped to a workspace, and signed identities help prevent one visitor from impersonating another. Private files require an authorized download request.
Hosting and recovery
The app uses an isolated AWS host in Frankfurt, encrypted disks, HTTPS, and private database and cache listeners. Daily encrypted backups have a seven-day retention window. We have tested restoring both the database and an uploaded attachment. A daily backup can still leave up to 24 hours of data to recover from other sources after a failure.
Connected knowledge
Customer-facing search uses published, publicly accessible HelpCenter.io content. Restricted content is excluded. The connection checks access and invalidates cached content when visibility changes.
AI availability
AI is disabled in this release. Planned Bedrock-backed features will have explicit allowances and spending controls before they are enabled.
Report a problem
Email hello@helpcenter.io with the affected page and steps to reproduce the issue. Please leave passwords and customer conversation content out of the report.