HelpCenter.chat

HelpCenter.chat service terms

The terms of the first public human-chat release.

Effective 18 September 2026. HelpCenter.chat is operated by HelpCenter Solutions Ltd., Bulgaria. These chat-specific terms accompany our company terms of service and chat privacy notice.

The free service

The free plan provides human chat for two team seats and 100 new conversations per monthly usage period, per workspace. Human chat is not an expiring trial and requires no payment card. New conversations are limited when the allowance is reached; your existing conversations remain available. Usage and reset dates appear in the app.

Your workspace

You are responsible for your team's access, the content you send, and the information you collect from visitors. Use the messenger only on websites you are authorized to manage. Provide appropriate notices and obtain any permissions required for your use of customer information. Do not send passwords, payment-card numbers, or other highly sensitive information through chat.

Acceptable use

Do not use the service for spam, fraud, unlawful content, malware, harassment, or attempts to access another workspace. Do not create accounts to bypass usage limits. We may restrict abusive activity to protect the service and its users.

Availability and support

The free service is provided without an uptime SLA or a guaranteed support response time. It is not an emergency communications service. Keep copies of information your business must retain. Contact hello@helpcenter.io for account help or to request closure.

HelpCenter.io, AI, and future purchases

A HelpCenter.io connection is optional. Existing HelpCenter.io subscriptions retain their own terms and billing. Orelvi AI and paid bundles are not offered for purchase in this release. Future paid services require a separate, explicit purchase with the price, allowance, and billing terms shown before confirmation.