HelpCenter.chat

HelpCenter.chat service terms

Terms for free human chat, optional AI, and paid packages.

Effective 19 September 2026. HelpCenter.chat is operated by HelpCenter Solutions Ltd., Bulgaria. These chat-specific terms accompany our company terms of service and chat privacy notice.

The free service

The free plan provides human chat for two team seats and 100 new conversations per monthly usage period, per workspace. Human chat is not an expiring trial and requires no payment card. New conversations are limited when the allowance is reached; your existing conversations remain available. Usage and reset dates appear in the app.

Your workspace

You are responsible for your team's access, the content you send, and the information you collect from visitors. Use the messenger only on websites you are authorized to manage. Provide appropriate notices and obtain any permissions required for your use of customer information. Do not send passwords, payment-card numbers, or other highly sensitive information through chat.

Acceptable use

Do not use the service for spam, fraud, unlawful content, malware, harassment, or attempts to access another workspace. Do not create accounts to bypass usage limits. We may restrict abusive activity to protect the service and its users.

Availability and support

The free service is provided without an uptime SLA or a guaranteed support response time. It is not an emergency communications service. Keep copies of information your business must retain. Contact hello@helpcenter.io for account help or to request closure.

HelpCenter.io and optional AI

A HelpCenter.io connection is optional. Existing HelpCenter.io subscriptions retain their own terms and billing. The optional, one-time Orelvi trial lasts up to 14 days with 20 standard credits, 50 model calls, or $0.50 of model spend, whichever comes first. It requires a verified owner and a connected, current knowledge base. Trial capacity is limited and may temporarily pause. There is no automatic conversion to a paid plan. AI may be inaccurate; review drafts and articles before sending or publishing them.

Paid packages

Where checkout is available, paid services require an explicit purchase. Prices are in USD before applicable taxes, with the final amount shown before payment. Monthly credits expire at renewal; separately purchased top-ups expire after 12 months. Standard generated answers, requested drafts, and summaries use one credit; explicitly requested premium answers and article drafts use four. No automatic top-ups or overage billing apply.

Plan changes take effect at the next renewal without mid-period proration. Cancellation stops renewal and paid access continues through the paid-through date. Free human-chat limits apply after expiry, with existing conversations retained. Refunds and disputes reconcile paid access and unused credits. See pricing for the current offer and availability. Bundles include one help center and one chat workspace; KB editors and chat seats are separate, and discounts do not stack.